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SHIPPING & RETURNS

Returns

OUR POLICY

We Understand that getting the right sized cycling kit can be tricky! If you're not satisfied with the fit or the products you've purchased, we've got you covered. The process is simple, visit our returns portal to generate a label and our system will do the rest. Please note all items must be in as-new condition with accompanying tags and packaging, we cant accept garments that have been worn or washed. 

PRODUCT FAULTS 

We're all about delivering top-quality apparel to you, but we understand manufacturing faults can come up from time to time. if you've received a product that has manufacturing fault please contact us. we know you'll love wearing our kits, however, items damaged due to long terms or excessive usage are not considered faulty. 

PLEASE NOTE

- You must visit our returns portal to initiate your return. 
- We cannot accept returns for purchases made outside the Pedal Mafia website. 
- All discounted and sale item purchases are final. No refunds, exchanges or store credits will be offered. 
- All refunds will cover the cost of the original items returned. Shipping fees are non-refundable and we do not cover return shipping. 

RETURNS PORTAL

Shipping

Pedal Mafia is dedicated to bringing you the best products we can - as quickly as we can. We're an Australian company and we use Australia Post for majority of our orders. Placing our trust in AusPost means that sometimes things can go wrong - here's things we look out for when packaging orders

Correctly Addressing Orders
We address satchels as they are entered at the time of purchase, if a post code or suburb is entered incorrectly it can create delays once the order has entered the mailing system.

Rural Addresses
Orders to rural addresses take longer to get from A to B in the mailing system, and we can't guarantee Express Postage times.

We're based in WA
Which means that your parcels have to cross the country to make it to the Eastern States - this means shipping times are slightly exaggerated with regular satchels taking 5-7days and express satchels 2-3.

International Addresses
Every country has their own addressing system and we're learning a lot about them all! Sometimes it means we have parcels returned to us even if they're addressed as provided in the order. We do our best to keep a track of returns, but can't guarantee how long it will take it get back to us.

International Orders

Delivery times will vary from country to country. Please be aware for overseas orders that import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyers responsibility. Should the customer refuse to pay these charges, and the package is returned, the order will be refunded subject to a 30% re-stocking fee and the cost of shipping. To learn more about your countries taxation rates please contact your local customs office.

We do our best to communicate with shipping vendors to track your items and make sure they arrive on time. We're still structurally a small business, so please allow 1 - 2 business days between placing your order and it being packed and sent, allowing an extra day when ordering on the weekend.

All international orders will be shipped via DHL and will be subject to DHL rates. Free shipping will be applied on all orders over $199AU.

If you have any questions about your order, feel free to send us an email by heading to our contact page.

Custom Clothing/Made to order

Pedal Mafia will strive for a 4-6 week turnaround on all custom orders from the point of design confirmation. The customer accepts that some delays out of Pedal Mafia's control can arise, which may occasionally delay shipments beyond this timeframe. In the event that this happens the customer will be duly notified. Free shipping does not apply to custom apparel orders.

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